Warranty policy

3-year on-site warranty
and 10-day replacement terms

Which products are covered, for how long, what is and isn't included, and how to claim — all written out. Any questions, message us on WhatsApp.

What is covered, and for how long

Product category Cover
International-version TVs 10-day replacement + 3-year on-site warranty
Official Hong Kong stock Manufacturer's warranty (usually 1 year)
Sound Bar 30-day warranty
Headphones, cameras, projectors, microphones 10-day replacement

How to tell which you're buying: if the product title does not say "International Version", it is official Hong Kong stock covered by the manufacturer. Every product page states which it is.

The 3-year on-site warranty (international-version TVs)

COVERED
  • On-site inspection and fault diagnosis
  • Repair labour, unlimited visits within the 3 years
  • Dismounting and remounting for wall-mounted sets
NOT COVERED
  • Replacement parts — quoted first, work starts only once you approve
  • Accidental damage — impact, drops, water ingress, power surges, self-dismantling
  • Some outlying islands (see service area below)

Everything other than those three is included for the full three years. Cover is provided by our own local technician team — you don't go through the manufacturer and you don't arrange the repair yourself. That is exactly why the international version costs less.

10-day replacement terms

  • When the clock starts: for products we install (televisions and similar), from the day installation is completed; for products we don't install (headphones, cameras and similar), from the day you receive them.
  • Verification: the fault must be verified by our technician. Message us on WhatsApp and we'll arrange it.
  • You may switch model: you're not tied to the one you bought — choose a higher-priced model and pay the difference, or a lower-priced one and the balance is refunded.
  • Free re-installation: installing the replacement is free — you will not be charged a second time.
  • Packaging: please keep the original carton during the period. If it has already been thrown out, that's fine — send us photos of the product and we'll arrange packaging.
  • Marks from use: normal marks from testing or installation do not affect your claim — we don't expect a wall-mounted TV to be untouched.
  • Frequency: each product is eligible for one return or exchange.

For refunds rather than exchanges — how charges work and when the money arrives — see our refund policy.

Screen problems

There are two different kinds of screen problem, handled differently. Here is each one:

ONE-FOR-ONE Cracked screen, smashed panel, distorted picture

If you find this on unboxing, we replace it one for one, with no threshold of any kind. This is the single biggest worry when buying a large TV, so we put it in writing: faulty out of the box means you get another one.

5-POINT THRESHOLD LCD dead pixels or bright spots

Dead and bright pixels fall within panel manufacturing tolerance, and the industry standard is that a certain number must be present before it counts as a defect. Our threshold for replacement is 5 or more in total, verified by our technician. Fewer than 5 does not qualify for replacement.

On-site service area

  • Hong Kong Island, Kowloon, New Territories: normal on-site service
  • Discovery Bay and Ma Wan: within the on-site service area
  • Cheung Chau and Lamma Island: no on-site service. Please bring the unit to our Kwun Tong showroom and we will still inspect and repair it free of charge.

How to claim

Message us on WhatsApp at +852 9847 9793 or call +852 3709 6847 (11:00 – 19:00), with:

  • Your order number
  • The product name or model
  • A description of the problem
  • Photos or a short video showing the issue, if you can — it speeds things up a lot

We'll arrange for a technician to verify it, then set up either an on-site repair or a replacement. If you disagree with the inspection result, you may request a re-inspection and we will review the case with you.

Start a warranty claim

Usually a reply within minutes · 11:00 – 19:00

Other terms

  • Until payment is settled in full, ownership of the goods remains with us.
  • Showroom: Room 403, Block A, Chung Mei Centre, 15 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong (map and directions). Please book on WhatsApp before coming.
  • Nothing in this policy affects your statutory rights under Hong Kong law.
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This policy was last updated in August 2026. Where terms are updated, the version published on this page applies.