Refund policy

Elechid Return & Refund Policy

Overview

This policy covers returns and exchanges within 10 days of installation being completed.

After those 10 days, your product remains covered by the Elechid 3-year on-site warranty — free on-site inspection, diagnosis and repair labour. See our FAQ for full warranty terms.

Eligibility for Return & Exchange

You may request a return or exchange within 10 days of installation being completed, for items that are defective, damaged, missing parts, or incorrectly delivered.

We do not accept returns or exchanges based on personal preference or change of mind.

Cracked or Faulty Screens

If you find a cracked screen or display faults on unboxing, we replace the unit one-for-one. You are not limited to the same model — you may switch to a different one.

Conditions

The product must be complete, with all original parts and accessories
Normal marks from testing or installation do not affect your claim — we don't expect a wall-mounted TV to be untouched
Please keep the original carton where you can. If it has already been disposed of, send us photos of the product when you contact us and we'll arrange packaging
Proof of purchase (invoice or order number) is required
Each product is eligible for one return or exchange

Exclusions

Gifts and promotional items
Damage caused by misuse, impact, drops, water ingress or power-supply issues

Charges

Delivery and installation fees already paid are not refundable
Installation of the replacement unit is free — you will not be charged a second time
Return shipping is free where the product is defective, damaged or incorrectly delivered

Refunds

Refunds apply to approved returns for defective or incorrectly supplied products
Returned products are inspected on receipt
Refunds are processed within 3 business days of inspection being completed
Refunds are issued to the original payment method

If the Same Product is Unavailable

You may choose another product of equal or lower value
You may choose a higher-value product and pay the difference
Where you choose a lower-priced product, the balance is refunded

How to Request a Return or Exchange

Order number
Product name
A description of the issue
Photos or a short video showing the problem, where possible

Return Methods

Choose whichever suits you:

Door-to-door collection arranged by our technician (for defective products)
Return in person to:
Room 403, Block A, Chung Mei Centre
15 Hing Yip Street, Kwun Tong
Kowloon, Hong Kong

Important Notes

Please contact us for approval before sending anything back, so we can arrange collection or prepare for your visit
If you disagree with our inspection result, you may request a re-inspection and we will review the case with you
Nothing in this policy affects your statutory rights under Hong Kong law